FAQ

General

We offer a wide range of adaptive clothing and accessories, including winter wear, swimwear, bibs and aprons, as well as safety accessories for children and adults with special needs.

Delivery times vary depending on the selected shipping method:

  • Standard shipping: 2 to 5 business days
  • International shipping: 7 to 20 business days

For more details, please refer to our Refunds and Shipping Policy.

Yes, we do ship internationally. If you are unable to place an order, it means your location is not part of the countries with standard shipping rates. In that case, please contact us, and we will provide you with a customized quote. Your country may apply import fees. We recommend checking with your local customs authorities to determine any applicable charges.

Yes, free shipping is available for orders of $140 or more (before taxes) in Canada and the United States. For more details, please refer to our Refunds and Shipping Policy.

Returns are accepted within 15 days of purchase only if the item is defective or damaged. Some items are non-returnable for hygiene reasons. For more details, please refer to our Refunds and Shipping Policy.

Each product has its own size guide on its page. These guides show the measurements of the product itself, not those of the child. To ensure a comfortable fit, choose a size with some allowance rather than one that matches your child's exact measurements. Refer to the size guide to select the most suitable option.

Our products are designed to make life easier for individuals with special needs, but they do not replace a medical device. Please consult a healthcare professional for any specific concerns.